Check status.buildwithtrace.com for reported service health, incidents, and maintenance.
Service Status
Open the status page and look for an incident that matches the feature and time of your problem. Read the incident updates before taking further action.
The services currently listed on that page define its monitoring scope. A green summary does not prove that every model, account, upload, layout job, or cloud-project operation is working.
Status Indicators
Use the status page's labels to distinguish normal operation, degraded performance, outages, and maintenance. An Operational status is a monitoring result—not a diagnosis of your particular request.
Incident Notifications
Follow updates on the status page. You can also ask for help in Discord, but do not assume every incident will be posted in a particular channel.
If You're Experiencing Issues
- Record the product/version, affected feature, exact safe error, and approximate time.
- Check for a matching incident.
- Preserve local work and any recovery state.
- Use Troubleshooting for the symptom.
- Contact support@buildwithtrace.com if the problem persists or is not listed.
Do not repeat a publish, order, or design edit whose outcome is unknown simply because service health has recovered. Inspect the original operation first.